Shipping & Returns

Standard Shipping Charges

Hot Water Supplies delivers new hot water systems, as well as any accessories ordered in conjunction with and for the same location, free of charge to most Australian metro areas. For areas outside this, please contact us directly for exact shipping fees.

The cost of shipping for any spare parts will be on a individual basis, depending on weight, size, delivery location etc. Whilst shipping will be calculated during the purchasing process this may change, as we supply a huge area of Australia, we will try to absorb  costs were we can, but in a ever changing world in some cases this is not possible, we can not and will contact you directly should this effect your order. Should this happen we will refund 100% of any monies paid if you do not wish to proceed

Please note, once you have placed an order with Hot Water Supplies, any cancellations after 1 hour from order may be subject to fees, we do work very fast to get your goods out and sometimes your hot water system or spare parts could be en-route or sealed in a non refundable express postage bag/parcel.  Further, any order returned or cancelled post-delivery may also incur a restocking fee., we are incredible fair and will work with you to the best of our ability that we all are satisfied with. Please make sure you call and speak with one of our friendly staff before cancelling to avoid any extra expense. Contact us on 1300 728 122

Please note: All shipping costs are subject to change and will be communication at time of purchase, if not before. Any questions on shipping costs, please contact us directly.

Delivery terms and conditions

Any orders placed before 12.00pm on a working day will aim to be dispatched that same working day, but this will be product and delivery location dependent. Orders place after 2.00pm Monday to Friday cannot be guaranteed same day dispatch, even if the product is in stock.

Once your item has been dispatched, the team at Hot Water Supplies will send you an email to notify you of this and the estimated time of arrival.

Please note: Deliveries are generally carried out Monday to Friday only. Any orders processed over a weekend, long weekend or public holiday will be dispatched the next business day if possible.

Delivery concerns or issues

If your hot water system or part/s have not arrived within the specified time frame, please contact us on 1300 728 122 immediately and we will get in touch with the carrier to investigate further. We aim to resolve any issues as soon as possible but, in some cases, delays may be experienced. We will endeavour to keep you updated as often as possible.

Once you receive your item, please make sure you thoroughly check the order. If there are any concerns with the accuracy of your order, or if the item is damaged, broken or parts are missing, please contact us immediately and clearly explain the issue so we can rectify it asap.

It is extremely important you don’t proceed with installation if an item is damaged during transit. Call us first and we’ll find the perfect solution.

Order status

In majority of cases, your item/s will be with you in two (2) working days, with public holidays being the exception.

Should you have any questions or concerns about your order or if you need to change your order for any reason, please contact us as soon as possible on 1300 728 122  and we’ll gladly assist where we can.

International Shipping

Hot Water Supplies ships Australia wide. We can ship internationally but this will be managed on a case by case basis to determine cost and shipping requirements. Please call us on 1300 728 122 to discuss any international shipping needs.

Hot Water Supplies Guarantee

Here at Hot Water Supplies, we take great pride in the service we provide and the quality of our products we deliver. If for any reason you are not 100% satisfied with your experience and/or product received, please let us know by calling one of our friendly staff on 1300 728 122 and we will aim to rectify the situation immediately. Your feedback is very important to us and it is how we continue to grow as a team and provide the ultimate in customer service.

If you have any other questions, please contact us on 1300 728 122.